Below are the terms and conditions governing use of the Kirkton House website and purchase of Kirkton House products. Please read them carefully before proceeding.
Using Our Website
The Kirkton House website located at www.kirktonhouse.co.uk provides an online shop featuring housewares, cookware, furniture, and home goods. Use of this site constitutes acceptance of these Terms and Conditions.
Account Registration
Creating an account with us is optional. Registered accounts allow access to order history and saved items lists. To register, you must provide a valid email address and password.
You are responsible for maintaining confidentiality of your login credentials and may not share your password with others. Kirkton House is not liable for any damages arising from unauthorized account access.
Privacy Policy
Our Privacy Policy explains how we collect, use, and protect information provided through use of our website. You consent to the data practices described in our Privacy Policy by using this site.
Intellectual Property Rights
All content and functionality on the Kirkton House website, including text, graphics, logos, icons, images, audio clips, downloads, interfaces, and software is the property of Kirkton House and protected by copyright laws. Use of our proprietary content or intellectual property without express written permission from Kirkton House management is strictly prohibited.
Accuracy of Information
While we make every effort to ensure accuracy of information listed on the site, we cannot guarantee complete absence of errors. All product images, descriptions, specifications, and prices are provided “as is” and we reserve the right to make corrections if inaccuracies are found.
External Links
The Kirkton House site contains links to external third-party websites. We are not responsible for the content or accuracy of these sites or the external companies providing them. Inclusion of third-party links does not constitute endorsement by Kirkton House. View linked pages at your own risk.
Use Restrictions
You may use content from our website for non-commercial personal purposes only. Copying site content for public display or distribution is prohibited without written consent. Use of bots, scrapers, or other automated tools to extract data from our site is strictly forbidden.
Placing Orders
The following terms apply when purchasing products from KirktonHouse.co.uk:
Pricing
All prices listed are in Pounds Sterling (£). We reserve the right to adjust pricing displayed on our site at any time before you place an order.
Product Availability
We strive to provide current product availability information but cannot guarantee in-stock status. We may require 1-2 additional business days to process orders containing backordered or pre-order items.
Payment Processing
We accept Visa, Mastercard, Discover, American Express, and PayPal. All payment information is processed over secure SSL encrypted connections. We do not store full payment details after processing.
Order Confirmation
We will provide an order confirmation email with details and expected fulfillment timeline once the purchase is complete. Please contact us immediately if you do not receive confirmation shortly after placing an order.
Shipping Costs
Our quoted shipping costs cover standard ground parcel delivery. We are not responsible for any customs or import taxes applied by destination countries, which are the responsibility of the customer.
Delivery Times
We process orders Monday to Friday except UK bank holidays. Goods are typically dispatched within 2 business days and require 2 to 5 days for transit depending on your location. Shipments to remote regions may take longer.
Tracking Information
Tracking details are provided upon shipment of your parcel. Please allow ample transit time before reporting any order missing-in-action.
Returns Processing
If you are dissatisfied with a product for any reason, you may return it for a full refund within 30 days of receiving your order. Simply submit a return request at www.kirktonhouse.co.uk/returns or contact Customer Service.
Damaged Goods
If an item arrives defective or damaged, please contact Kirkton House Customer Service within 5 days providing order details and photos. We will arrange pickup of damaged products for return/replacement.
Cancellations
You may cancel unshipped orders any time before they enter fulfillment preparation. Expedited handling may limit pre-fulfillment cancellation ability.
Use of Kirkton House Products
The following terms apply regarding use of products purchased from KirktonHouse.co.uk:
Product Usage
All Kirkton House products are intended for residential consumer use only. Commercial, industrial, or non-household usage voids the product warranty. Please refer to specific listings for restrictions related to certain materials (exterior use, food contact, etc).
Care and Maintenance
Reasonable care should be taken to clean and maintain Kirkton House products according to material type. Failure to follow included care instructions can void applicable warranties.
Modification Warning
Do not attempt to alter, convert, or modify Kirkton House goods for uses other than their intended purpose. Doing so poses safety risks and voids applicable product warranties.
Recommended Usage
We design our products for normal household use. Certain items like stoneware, cast iron, and cutlery become damaged when used improperly. Please refer to included guidelines for safe, recommended usage of Kirkton House wares.
Product Warranties
The following warranty terms apply to goods sold by KirktonHouse.co.uk:
Warranty Coverage
Kirkton House provides a limited manufacturer’s warranty covering product defects for a period of 1 year from the original purchase date.
Warranty Limitations
The Kirkton House warranty covers only original material and manufacturing flaws or failures under intended residential use. It does not cover damage caused by improper care, usage outside recommended guidelines, general wear and tear, or third-party modifications.
Warranty Exclusions
The Kirkton House warranty specifically excludes any defects or failures arising from:
- Commercial usage – Products intended for residential use only
- Abuse – Intentional damage, neglect, or other mistreatment
- Modifications – Alterations from original manufactured state
- Improper Maintenance – Damage from lack of proper cleaning or upkeep
- Reasonable Wear – Natural deterioration from normal household use
Voided Warranty
Product misuse including any of the above activities voids the Kirkton House warranty. Assessment of excluded damage is at the sole discretion of Kirkton House based on the specific circumstances.
Replacement Eligibility
We will repair or replace items deemed defective under the terms of the Kirkton House warranty at no charge. Replacement may be in the form of a comparable product if the original item is discontinued.
Return Shipping Costs
Customers are responsible for return shipping costs required to submit a warranty claim. Use a trackable shipping method and keep your receipt.
Shipping Damage Claims
For products damaged in transit, customers must notify Kirkton House within 5 days of receipt with photographic evidence of damage to qualify for replacement. We do not cover shipping damage occurring after delivery acceptance.
Limitation of Liability
In no event is Kirkton House liable for direct, indirect, special, incidental or consequential damages arising from use of our website or purchase of our products. Our total collective liability is limited to the value of any defective product’s original purchase price. These limitations apply to the full extent not prohibited under applicable law.
Indemnification
You agree to fully indemnify, defend, and hold harmless Kirkton House and its officers, directors, employees, agents, and third-party suppliers from and against all claims, losses, costs, and expenses from your violation of these terms and conditions or misuse of our website or products.
Additional Terms
Additional terms and disclaimers may apply to the purchase of certain Kirkton House products as indicated in listings and related product documentation. Any product-specific terms take precedence over the general terms outlined here.
Changes to Terms
We reserve the right to update or modify these terms and conditions periodically. The most current version will always be posted at www.kirktonhouse.co.uk/terms. Your continued site use and purchases after changes are published constitute acceptance of the revised policies.
These general Terms and Conditions for KirktonHouse.co.uk were last updated on January 1, 2023.
