At Kirkton House, we respect the privacy of our online visitors and customers. This Privacy Policy outlines how we collect, use, share, and protect information gathered through our website. Please read this in full before using our site or submitting any personal data.

What Information Do We Collect?

We gather two types of information about site visitors:

Non-personal identification information: We collect basic information that does not directly identify a specific individual. This includes things like:

• Device type and operating system
• Browser type and language
• Broad geographical location inferred from your IP address
• Pages visited on our site
• Links clicked on our site
• Products viewed or searched for
• Browsing times and durations

Personal information: If you use our site for purchases, subscriptions, or account registration, we also collect certain information that identifies you as an individual:

• Name
• Postal address
• Email address
• Phone number
• Account username and password
• Billing and payment details
• Purchase history
• Marketing preferences

For buyers, we require contact details and financial information in order to process orders. When registering an account with us, you must provide an email address and password for authentication purposes.

You may choose not to register or provide any personal data. However, this would prevent certain interactions like submitting orders.

How Do We Use Your Information?

We use the information gathered from our site for the following purposes:

To Provide Products and Services

We require certain data like your contact details and financial information in order to conduct purchases and fulfill orders.

To Improve Our Products and Site

Non-personal data like page visits and clicks help us determine which areas of our site are useful to visitors. This allows us to tailor the experience to better meet customer needs.

To Contact Visitors

We may use your email or phone number to contact you regarding things like order details, product information, or customer feedback.

For Marketing Purposes

With your permission, we may send periodic promotional emails informing you about sales, special offers, or new products and services. You can opt out of marketing communications at any time.

For Site Analytics

We use third-party analytics tools like Google Analytics to track non-personal site statistics like visitor traffic, pages visited, etc. This helps us improve.

When Do We Share Your Data?

Kirkton House will not share or sell any personally identifying data for commercial purposes without your consent. The circumstances in which we may disclose personal data include:

When Required by Law

We may be required to disclose user data when compelled by government authorities, lawful requests, litigation, or criminal investigations. We will only comply with court orders in response to valid legal process.

To Service Providers

We engage certain third-party companies to perform services on our behalf like payment processing, order fulfillment, email distribution, data storage, and site analytics. These entities only have access to the data needed to perform those functions.

In the Event of Merger or Sale

User data may be transferred to a third party in the event that Kirkton House is acquired by or merged with another company. This data would be considered an asset during any due diligence review. We will notify affected users in advance of any such transfer.

To Protect Rights and Safety

We may share information with law enforcement if needed to protect our legal rights or during investigations of fraud, intellectual property infringement, slander, or any other illegal activity. We may also disclose data if it is necessary to identify, contact, or take action regarding activities that threaten our property or safety or that of our users.

Beyond these situations, we will not share your personal data without your consent. Be assured that user privacy and security are always our top priorities.

How Do We Protect Your Data?

We utilize a number of security measures to help safeguard data from unauthorized access or disclosure:

• Encryption of sensitive financial data
• Regular software patches and system updates
• Multifactor authentication for accounts
• Unique passwords and periodic rotation
• Access controls and permissions
• Activity logging and monitoring
• HTTPS protocol site-wide

While we follow generally accepted standards and best practices to ensure data remains secure, no method of storage or transmission over the Internet is 100% secure. We cannot guarantee the complete security of user data under any circumstances.

What Is Our Data Retention Policy?

Kirkton House retains different types of information for different periods of time:

• Basic account data like names, addresses, and emails are kept for active customers indefinitely. This is done for customer convenience.
• Detailed purchase history is maintained for a period of at least two years after the last customer transaction. This allows us to provide better service to repeat customers.
• Financial transaction details are kept for a period of seven years to comply with taxation and accounting rules.
• Non-identifying site analytics like page visits and clicks are retained for 13 months.
• Log data is kept for up to 30 days for security monitoring.
• Marketing opt-in or opt-out preferences are kept indefinitely or until changed by the customer.

If an account is deactivated or closed, associated data will be deleted within 30 days except where we are legally obligated to retain records. Server backups containing data are kept for up to 90 days.

What Are Your Data Subject Rights?

Customers located in certain jurisdictions like the EU have certain legal rights related to their personal data. These may include rights to:

• Access, review, and/or receive a copy of collected data
• Rectify any inaccurate or incomplete data
• Erase or delete unnecessary or excessive data
• Restrict or object to certain uses of data
• Port data to another controller or service provider

If you would like to make a request related to any of these rights, please contact our Data Protection Officer listed below providing your name, email address, and the details of your request. We will consider all reasonable requests based on applicable laws.

Children’s Privacy

Our website is not designed for or intentionally targeted toward individuals under the age of 18. We do not intentionally gather or solicit data from those under 18. If we are informed that any such personal data has been inadvertently collected, we will promptly delete it. If a parent believes personal data related to a minor has been submitted to us, they should contact us immediately.

California Resident Rights

If you reside in California, you have specific rights related to your personal data under the California Consumer Privacy Act (CCPA). This includes rights to:

• Know what personal data is collected about you
• Access your personal data
• Delete your personal data
• Opt out of the sale of your personal data

To exercise these rights, you may contact our Data Protection Officer. You also have the right to not receive discriminatory treatment for exercising your CCPA rights.

Changes to this Policy

We may periodically update this Privacy Policy as required by law or to reflect changes in our data collection and usage practices. We will always show the effective date so you can confirm it is the most up-to-date version. Please check back periodically for any amendments.

This Privacy Policy was last updated on January 1, 2023

Cookie Policy

Like most websites, Kirkton House uses “cookies” – small text files sent by your computer each time you visit our site. These help us distinguish you from other users, enhance your browsing experience, and track usage statistics. By continuing to use our site, you are agreeing to cookie use.

We use the following types of cookies:

Essential Cookies

Essential cookies enable core site functionality like authentication, navigation, shopping carts, and payment processing. They cannot be disabled without seriously impacting the availability and functionality of our website.

Performance and Analytics Cookies

We use analytics cookies and tools like Google Analytics to collect and analyze anonymous usage data so we can better understand how our site performs and optimize it. These generally use first-party cookies to track activity within our site only. You can disable them, but it may impact your experience and our ability to improve services.

Advertising and Marketing Cookies

We may also utilize third-party advertising cookies provided by sites like Google and Facebook to display Kirkton House promotions tailored to your interests based on your online browsing activities. You can opt out of receiving interest-based ads by visiting the Network Advertising Initiative or Digital Advertising Alliance sites.

Most browsers allow you to disable cookies entirely or to specifically block third-party cookies. However, doing so may negatively impact your browsing experience. Please check your browser settings for specific instructions.

This Cookie Policy was last updated January 1, 2023.